Privacy Policy

1. Important Information and Who We Are

Controller: SAMUEL AND CO JEWELLERY LIMITED is the controller and responsible for your personal data.

Registered Address: 34-35 Hatton Garden, London, England, EC1N 8DX.

Company Number: 17268223.

Data Privacy Manager: samuel@samuelco.com.

2. The Data We Collect About You

To provide our high-jewellery services, we may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data: First name, maiden name, last name, title, and delivery signature.

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Financial Data: Bank account and payment card details. Please note: All direct payment processing is securely handled by our PCI-compliant partner, Stripe. We do not store your full credit card data on our servers.

Transaction Data: Details about payments to and from you, and details of the bespoke jewellery you have commissioned or purchased.

Technical Data: Internet protocol (IP) address, browser type, time zone setting, and operating system.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: To process and deliver your bespoke commission, manage payments, and provide high-security logistics tracking.

Legitimate Interests: To study how clients use our services, to develop our brand, and to inform our marketing strategy, provided your fundamental rights do not override these interests.

Legal Obligation: To comply with a legal or regulatory obligation, including fraud prevention and anti-money laundering checks.

4. Disclosures of Your Personal Data

Due to the high-value nature of our operations, we may share your personal data with highly vetted third parties:

Payment Processors: Stripe, to securely process your financial transactions in accordance with global banking standards.

Specialised Logistics Providers: Royal Mail, DHL, Malca-Amit, or Brink’s, strictly for the purpose of securely delivering and insuring your physical asset.

Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance, and accounting services.

5. Data Security

We have put in place exacting security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is strictly limited to those employees, agents, and artisans who have a rigorous business need to know.

6. Your Legal Rights

Under UK data protection laws, you have rights including the right to request access, correction, erasure, restriction, transfer, or to object to processing of your personal data. To exercise any of these rights, please contact us at samuel@samuelco.com. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.