Privacy Policy

At Samuel & Co., we are committed to maintaining the trust and confidence of our clients. We operate in strict accordance with the UK Data Protection Act 2018 and GDPR.

1. Data Collection

We collect only the personal information necessary to provide our services. This includes your name, email address, phone number, and delivery address when you book an appointment or place an order. We do not store credit card details; all financial transactions are handled by secure, third-party banking processors (Stripe/Shopify).

2. How We Use Your Data

Your data is used exclusively for: processing your order, arranging secure delivery, and communicating regarding your design consultation. We strictly do not sell, rent, or trade email lists with other companies and businesses for marketing purposes.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to employees and courier partners who have a business need to know.

4. Your Rights

You are entitled to view, amend, or delete the personal information that we hold. Please email your request to our data protection officer at our registered office.