SAMUEL & CO.

Frequently Asked Questions

Purchasing & Orders

Absolutely. Our Creative Director is available for private consultations via phone or encrypted email to discuss bespoke commissions and secure acquisitions. This ensures a personalized experience tailored to your specific requirements.

We accept all major credit cards, bank wire transfers, and select cryptocurrencies for secure, high-value transactions. All payments are processed through encrypted, Tier-1 financial gateways to ensure absolute privacy and security.

As an atelier focused on investment-grade gemstones and bespoke craftsmanship, we typically operate on a commission-deposit basis. However, we can discuss tailored payment schedules for specific long-term projects during your private consultation.

Bespoke & Artistry

A singular commission typically requires 6 to 12 weeks from initial CAD approval to final delivery. This allows our master craftsmen to hand-select stones and ensure the technical integrity of complex designs, such as our signature biomimicry pieces.

Every bespoke project includes an interactive 3D CAD render. This allows you to view the technical architecture and stone placement from every angle, ensuring the piece meets your exact specifications before we begin the casting process in platinum or gold.

The Vault & Authentication

Every major stone in our Vault, including our D-Flawless diamonds and rare Burmese Rubies, is accompanied by a certification from world-renowned laboratories such as the GIA or GRS.

To reflect the value of the assets within, every piece is delivered in our signature handmade wood and real leather briefcase. It is designed for secure transit and serves as a permanent heirloom vessel for your collection.

Contact Us

3.03-Carat Oval Diamond Platinum Engagement Ring – Samuel & Co

From finding the perfect Samuel & Co gift to jewellery styling advice, our Client Advisors are always here to help.

Opening Hours:
Monday - Friday: 9:30 – 6:00
Saturday: 10:00 – 5:00
Sunday: Closed